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Business Process Improvement
We work with you, before you commit, to determine the best approach for you and your company. Recommendations are specific, actionable and measurable.
Corporate Services uses a direct, straightforward, 4 Step Process Improvement Methodology that has been time-tested and proven.
- Data collection captures the current state – “as-is” in order to move towards the “can-be”.
- Analysis -- The data collected that represents the current state is then analyzed using a structured approach. Historically the analysis identifies redundancies, duplication, inefficiencies, non-value added rules and practices, tasks and activities that may not need to be done, but no ever said “stop”, cost of errors, and automation or technology improvements among many other process improvement opportunities that are identified and documented for your review and discussion.
3. ) Recommendations
Recommendations span people, process, technology, infrastructure and organization.
- “To-Be” processes are documented.
- Specific, Actionable and Non-Threatening recommendations are developed in preparation for implementation and “capturing” the benefits and results.
- Documentation, cost benefit analysis and ROI – among other techniques -- supports the recommendations. Supporting documentation aids management in determining which recommendations and improvements they will implement based on facts.
- Techniques such as “volume based staffing”, cost of errors, and cost of quality are applied as appropriate.
NO RECOMMENDATIONS ARE IMPLEMENTED BEFORE CLIENT REVIEW AND APPROVAL.
4.) Implementation
- Many companies implement themselves
- Corporate Services provides implementation planning and assistance
We work with you to determine the most value-added approach that will achieve the results you desire in the most cost and time effective manner.
Typical Results Include:
- Documented processes. Use FlowModeler for training and dynamic documentation
- Increased, sustainable process efficiency and effectiveness
- Hard dollar cost savings. Decreased Costs – Cost Cutting and Reduction in the “right” places
- Increased customer responsiveness
- Additional automation opportunities are identified
- E-learning and training to provide reasonable assurance that key process knowledge does not walk out the door
- Methods to accurately track and record fully-loaded project costs.
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“I retained Corporate Services to analyze and make recommendations to improve one of our core processes. In 2/3 of the time, I had my recommendations. And some are already implemented. I was very pleased with the ability to focus on the “blue chips” and how well they connected with the people. They were able to get the things I needed done in a very timely and effective manner.” Raj Rawal, CIO, Burger King
“Kevin has led our implementation efforts for the automation of our purchase processes and project management for our multi-million dollar, world-wide capital projects. He has been the glue between Automation Centre and Shaw in our design and implementation efforts in order to achieve our goals. The use of the software has resulted in more on-target projects and delivery. We look forward to a long relationship with Kevin and his company.” , Arno O. Wainikainen, P.E.. Program Manager, Global Engineering, Bredero Shaw – Shaw Corp
“In addition to Auto Clubs, AAA has other business’ that generate over $1.5 Billion per year. Kevin was the “brains” in designing a Management Information and Cost Control Framework. Today, although the technology has changed, we still use that framework to manage and control costs. ” J. Terry McElroy, Chief Financial Officer, AAA Michigan |
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